Insurance Partners
NC’s Preferred Restoration Contractor for Property Insurance Claims
With over 55 years of experience, our locally owned and IICRC-certified team has earned the confidence of leading insurance carriers across Greenville, Raleigh, and surrounding North Carolina communities. From initial assessment through final restoration, we deliver reliable results while ensuring claims stay accurate, timely, and compliant.
Insurance agents and adjusters prefer CareMaster because we make their jobs simpler. We manage property insurance claims with fast response, clear communication, and seamless carrier collaboration—always prioritizing policyholder needs.
A Partner Insurance Professionals Rely On
We streamline every step of the claims process with precise estimates on industry-standard platforms, complete carrier-ready documentation, and direct communication that reduces delays. By combining responsiveness with administrative efficiency, we keep claims moving quickly and smoothly for both insurers and policyholders.
Why Insurance Professionals Choose CareMaster
Insurance professionals across North Carolina rely on CareMaster for restoration done right, with speed, compliance, and trust at every step.
Policyholder-First Service
We treat your clients’ property as if it were our own, prioritizing their needs, communication, and peace of mind at every step.
24/7 Emergency Response
Day or night, across North Carolina, our IICRC-certified teams are ready to respond to water, fire, mold, or storm emergencies.
Industry-Standard Estimates
We use Xactimate and Symbility, the industry standards for claims, ensuring pricing accuracy, fairness, and speed.
Complete Documentation
From scope of work to photographic evidence and carrier-ready reports, we provide everything needed for a fast, approved claim.
Direct Insurance Communication
We coordinate directly with carriers and adjusters, minimizing claim delays and ensuring all requirements are met.
Direct Billing & Paperwork
We handle invoicing and claim paperwork directly with carriers, reducing admin burden for insurance partners.
Proven Track Record
Decades of experience, countless successful projects, and recognition from insurers and clients alike. Our record speaks for itself.
Trusted by Industry Insiders
Many agents and adjusters trust us so much, they call on CareMaster for their own property claims. Ask us for references!
Benefits for Insurance Partners |
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|---|---|---|
| What We Offer | How It Helps You | |
| Standardized estimating software | Speeds up approvals and reduces pricing disputes | |
| Digital documentation & photos | Simplifies claim review and audit processes | |
| Real-time job updates | Keeps agents, adjusters, and TPAs informed at every step | |
| Contents management with iCat | Ensures accurate, transparent, and trackable pack-outs | |
| Compliance with IICRC standards | Guarantees high-quality, insurer-approved restoration | |
| Direct billing & paperwork | Minimizes administrative burden for insurance partners | |
Partner with North Carolina’s Restoration Leader
CareMaster supports insurance partners with clear documentation, standardized estimating, and responsive communication. Our systems streamline claim review, reduce disputes, and minimize administrative burden. With 24/7 emergency response and direct billing, we help you deliver faster resolutions and better outcomes for your policyholders.
Our Insurance Claims Process: Seamless for You & Your Client
At CareMaster, we know that insurance professionals value a process that’s predictable, transparent, and easy to work with. That’s why we’ve built a step-by-step claims workflow designed to reduce back-and-forth, keep documentation carrier-ready, and ensure both policyholders and adjusters stay informed from start to finish. Here’s what to expect:
Immediate Response
One call or referral sets everything in motion. Our team mobilizes fast, secures the property, and starts mitigation immediately.
Carrier-Aligned Assessment
We deliver clear, carrier-friendly scopes using Xactimate and other approved platforms, ensuring accurate pricing and quick alignment with adjusters.
Full Project Management
From emergency mitigation to repairs, we coordinate the entire job. Your policyholder stays informed, and you stay out of the weeds.
Direct Carrier Communication
We handle documentation, updates, and questions directly with the insurer, reducing delays and eliminating back-and-forth for everyone involved.
Policyholder Support & Satisfaction
We guide your client through every step, advocate for needed coverage, and ensure the final result meets IICRC and carrier standards.
Ready to Refer a Claim or Partner with CareMaster?
Our team will handle the details so you can focus on supporting your clients and closing your next claim with confidence.
Frequently Asked Questions
How do you ensure your estimates meet carrier guidelines?
We use Xactimate and other industry-standard platforms, ensuring all pricing and scopes align with carrier expectations.
Can you help with documentation for large or complex claims?
Absolutely. Our team provides comprehensive digital reports, inventories, and ongoing updates for even the most complicated losses.
How do you handle communication between multiple parties?
We maintain regular, transparent updates with agents, adjusters, TPAs, and policyholders, minimizing confusion and delays.
What makes CareMaster different from other restoration companies?
Our decades of insurance partnership, standardized processes, and commitment to policyholder satisfaction set us apart. Many insurance professionals trust us with their own homes.
Do you handle all types of property claims?
Yes, CareMaster manages all types of residential and commercial property claims, including water, fire, mold, storm, trauma, biohazard, and contents restoration.