Insurance Partners
NC’s Preferred Restoration Contractor for Property Insurance Claims
With over 55 years of experience, our locally owned and IICRC-certified team has earned the confidence of leading insurance carriers across Greenville, Raleigh, and surrounding North Carolina communities. From initial assessment through final restoration, we deliver reliable results while ensuring claims stay accurate, timely, and compliant.
Insurance agents and adjusters prefer CareMaster because we make their jobs simpler. We manage property insurance claims with fast response, clear communication, and seamless carrier collaboration—always prioritizing policyholder needs.
A Partner Insurance Professionals Rely On
We streamline every step of the claims process with precise estimates on industry-standard platforms, complete carrier-ready documentation, and direct communication that reduces delays. By combining responsiveness with administrative efficiency, we keep claims moving quickly and smoothly for both insurers and policyholders.
Why Insurance Professionals Choose CareMaster
Insurance professionals across North Carolina rely on CareMaster for restoration done right, with speed, compliance, and trust at every step.
Policyholder-First Service
We treat your clients’ property as if it were our own, prioritizing their needs, communication, and peace of mind at every step.
24/7 Emergency Response
Day or night, across North Carolina, our IICRC-certified teams are ready to respond to water, fire, mold, or storm emergencies.
Industry-Standard Estimates
We use Xactimate and Symbility, the industry standards for claims, ensuring pricing accuracy, fairness, and speed.
Complete Documentation
From scope of work to photographic evidence and carrier-ready reports, we provide everything needed for a fast, approved claim.
Direct Insurance Communication
We coordinate directly with carriers and adjusters, minimizing claim delays and ensuring all requirements are met.
Direct Billing & Paperwork
We handle invoicing and claim paperwork directly with carriers, reducing admin burden for insurance partners.
Proven Track Record
Decades of experience, countless successful projects, and recognition from insurers and clients alike. Our record speaks for itself.
Trusted by Industry Insiders
Many agents and adjusters trust us so much, they call on CareMaster for their own property claims. Ask us for references!
Benefits for Insurance Partners |
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|---|---|---|
| What We Offer | How It Helps You | |
| Standardized estimating software | Speeds up approvals and reduces pricing disputes | |
| Digital documentation & photos | Simplifies claim review and audit processes | |
| Real-time job updates | Keeps agents, adjusters, and TPAs informed at every step | |
| Contents management with iCat | Ensures accurate, transparent, and trackable pack-outs | |
| Compliance with IICRC standards | Guarantees high-quality, insurer-approved restoration | |
| Direct billing & paperwork | Minimizes administrative burden for insurance partners | |
Partner with North Carolina’s Restoration Leader
Partner with CareMaster for a claims process that’s smooth, efficient, and stress-free. We’re available around the clock for emergencies and always ready to support your clients.
Our Insurance Claims Process: Seamless for You & Your Client
At CareMaster, we know that insurance professionals value a process that’s predictable, transparent, and easy to work with. That’s why we’ve built a step-by-step claims workflow designed to reduce back-and-forth, keep documentation carrier-ready, and ensure both policyholders and adjusters stay informed from start to finish. Here’s what to expect:
Rapid Response & Initial Assessment
We provide 24/7 emergency dispatch for water, fire, storm, and mold losses, arriving on-site within 90 minutes for most claims. Our certified team quickly secures the property, assesses damage, and begins the mitigation process immediately.
Detailed Damage Documentation
Every loss is documented with high-resolution photos, moisture mapping, and itemized damage reports. We use iCat contents management for barcode tracking, giving carriers and policyholders full transparency and confidence in every claim.
Transparent Estimating & Scope Review
Our estimates are prepared using Xactimate and other carrier-approved platforms to ensure alignment with insurance standards. Each scope of work is reviewed directly with adjusters to maintain clarity, consistency, and avoid disputes.
Real-Time Communication
Agents, adjusters, and policyholders receive regular progress updates throughout the project. Both homeowner and adjuster portals provide live tracking, documentation, and communication for complete visibility.
Quality Restoration & Policyholder Advocacy
All restoration work meets IICRC and carrier standards. We advocate for fair coverage, ensuring every policyholder receives the repairs and service they’re entitled to.
Final Walkthrough & Claim Closeout
We complete a joint inspection with the policyholder and adjuster to verify satisfaction and accuracy. All required documentation is submitted promptly for a smooth, hassle-free claim settlement.
Ready to Refer a Claim or Partner with CareMaster?
Our team will handle the details so you can focus on supporting your clients and closing your next claim with confidence.
Frequently Asked Questions
How do you ensure your estimates meet carrier guidelines?
We use Xactimate and other industry-standard platforms, ensuring all pricing and scopes align with carrier expectations.
Can you help with documentation for large or complex claims?
Absolutely. Our team provides comprehensive digital reports, inventories, and ongoing updates for even the most complicated losses.
How do you handle communication between multiple parties?
We maintain regular, transparent updates with agents, adjusters, TPAs, and policyholders, minimizing confusion and delays.
What makes CareMaster different from other restoration companies?
Our decades of insurance partnership, standardized processes, and commitment to policyholder satisfaction set us apart. Many insurance professionals trust us with their own homes.
Do you handle all types of property claims?
Yes, CareMaster manages all types of residential and commercial property claims, including water, fire, mold, storm, trauma, biohazard, and contents restoration.